/* ระบบรับเรื่องร้องเรียน — สไตล์ส่วนกลาง */
:root{
  --primary:#1d3f72;
  --primary-d:color-mix(in srgb,var(--primary) 82%,#000);
  --primary-l:color-mix(in srgb,var(--primary) 8%,#fff);
  --ink:#1b2430;
  --muted:#5b6678;
  --line:#d3d9e3;
  --paper:#f2f4f7;
  --card:#fff;
  --ok:#17794a; --warn:#a15c07; --bad:#b42318; --info:#1d4ed8;
  --seal:#b42318;
  --font:'Sarabun','Noto Sans Thai','Tahoma',sans-serif;
  --serif:'Noto Serif Thai','Sarabun',serif;
}
*{box-sizing:border-box}
html{-webkit-text-size-adjust:100%}
body{margin:0;background:var(--paper);color:var(--ink);font:400 17px/1.65 var(--font)}
img{max-width:100%}
a{color:var(--primary)}
.wrap{width:min(960px,100% - 32px);margin-inline:auto}
.hp{position:absolute;left:-9999px;width:1px;height:1px;overflow:hidden}
:focus-visible{outline:3px solid #f59e0b;outline-offset:2px}

/* ---------- Header ---------- */
.hero-img{height:clamp(130px,24vw,300px);background:var(--primary);overflow:hidden}
.hero-img img{display:block;width:100%;height:100%;object-fit:cover}
.hero-img.noimg{background:linear-gradient(120deg,var(--primary-d),var(--primary))}
.hero-title{background:var(--primary);color:#fff;border-top:4px solid #f5c04a}
.hero-row{display:flex;align-items:center;gap:16px;padding:16px 0}
.hero-title h1{margin:0;font:700 clamp(20px,3.4vw,30px)/1.3 var(--serif)}
.hero-title p{margin:2px 0 0;opacity:.88;font-size:15.5px}
.logo{width:64px;height:64px;object-fit:contain;background:#fff;border-radius:50%;padding:4px;flex:none}
.tabs{display:flex;gap:4px;margin-top:0;border-bottom:1px solid var(--line)}
.tabs a{padding:12px 18px;text-decoration:none;color:var(--muted);font-weight:600;border-bottom:3px solid transparent;margin-bottom:-1px}
.tabs a.on{color:var(--primary);border-bottom-color:var(--primary)}
.tabs a:hover{color:var(--primary)}

main.wrap{padding:24px 0 48px}
.foot{border-top:1px solid var(--line);color:var(--muted);font-size:14.5px;padding:18px 0;text-align:center}
.foot p{margin:2px 0}

/* ---------- ฟอร์ม ---------- */
.sec{background:var(--card);border:1px solid var(--line);border-left:5px solid var(--primary);border-radius:4px;padding:20px 22px;margin-bottom:18px}
.sec>h2{margin:0 0 14px;font:700 20px/1.4 var(--serif);color:var(--primary)}
.sec>h2 small{display:block;font:500 14px var(--font);color:var(--muted);margin-top:2px}
.grid2{display:grid;grid-template-columns:1fr 1fr;gap:0 18px}
@media(max-width:700px){.grid2{grid-template-columns:1fr}}
.fld{margin-bottom:14px}
.fld>label,.lbl{display:block;font-weight:600;margin-bottom:5px}
.req{color:var(--bad)}
.opt{color:var(--muted);font-weight:400;font-size:14px}
input[type=text],input[type=tel],input[type=email],input[type=search],input[type=date],input[type=password],select,textarea{
  width:100%;font:inherit;color:inherit;background:#fff;border:1.5px solid #aeb7c6;border-radius:4px;padding:10px 12px;min-height:46px}
textarea{min-height:150px;resize:vertical}
input:focus,select:focus,textarea:focus{border-color:var(--primary);outline:3px solid color-mix(in srgb,var(--primary) 25%,transparent);outline-offset:0}
.invalid{border-color:var(--bad)!important}
.err{display:block;color:var(--bad);font-size:14.5px;min-height:0;margin-top:3px}
.hint{color:var(--muted);font-size:14.5px;margin-top:3px}
.count{float:right;color:var(--muted);font-size:13.5px;font-weight:400}

/* ตัวเลือกแบบการ์ด (radio) */
.choices{display:grid;gap:10px}
.choices.c2{grid-template-columns:1fr 1fr}
.choices.c3{grid-template-columns:repeat(3,1fr)}
@media(max-width:700px){.choices.c2,.choices.c3{grid-template-columns:1fr}}
.choice{position:relative}
.choice input{position:absolute;opacity:0;inset:0;width:100%;height:100%;margin:0;cursor:pointer}
.choice span{display:block;padding:12px 14px 12px 44px;border:1.5px solid #aeb7c6;border-radius:4px;background:#fff;font-weight:500;position:relative;min-height:52px}
.choice span::before{content:"";position:absolute;left:14px;top:50%;translate:0 -50%;width:18px;height:18px;border-radius:50%;border:2px solid #8793a6;background:#fff}
.choice input:checked+span{border-color:var(--primary);background:var(--primary-l)}
.choice input:checked+span::before{border-color:var(--primary);background:radial-gradient(var(--primary) 0 45%,#fff 50%)}
.choice input:focus-visible+span{outline:3px solid #f59e0b;outline-offset:2px}
.choice b{display:block}
.choice em{display:block;font-style:normal;font-weight:400;font-size:14px;color:var(--muted)}
.note{background:#fff8e6;border:1px solid #f1d58a;border-radius:4px;padding:10px 14px;font-size:15px;margin:12px 0 0}
.collapse[hidden]{display:none}

/* ไฟล์แนบ */
.drop{border:2px dashed #aeb7c6;border-radius:4px;padding:18px;text-align:center;background:#fafbfc}
.files{list-style:none;margin:10px 0 0;padding:0}
.files li{display:flex;justify-content:space-between;gap:10px;align-items:center;border:1px solid var(--line);border-radius:4px;padding:6px 10px;margin-top:6px;background:#fff;font-size:15px}
.files button{border:0;background:none;color:var(--bad);font:inherit;cursor:pointer;font-weight:600}

/* ปุ่ม */
.btn{display:inline-flex;align-items:center;justify-content:center;gap:8px;font:600 17px var(--font);padding:12px 26px;min-height:48px;border-radius:4px;border:1.5px solid var(--primary);background:var(--primary);color:#fff;cursor:pointer;text-decoration:none}
.btn:hover{background:var(--primary-d)}
.btn:disabled{opacity:.6;cursor:wait}
.btn.ghost{background:#fff;color:var(--primary)}
.btn.ghost:hover{background:var(--primary-l)}
.btn.sm{min-height:36px;padding:6px 14px;font-size:15px}
.btn.danger{background:var(--bad);border-color:var(--bad)}
.actions{display:flex;gap:12px;flex-wrap:wrap;align-items:center;margin-top:16px}
.consent{display:flex;gap:10px;align-items:flex-start;padding:12px 14px;background:var(--primary-l);border:1px solid color-mix(in srgb,var(--primary) 25%,#fff);border-radius:4px}
.consent input{width:22px;height:22px;margin-top:4px;flex:none}

/* ใบรับเรื่อง (องค์ประกอบเด่นของหน้า) */
.receipt{background:#fff;border:2px dashed var(--primary);border-radius:4px;padding:28px 24px;text-align:center;position:relative}
.receipt h2{font:700 24px var(--serif);margin:0 0 4px;color:var(--ok)}
.receipt .tid{font:700 clamp(28px,6vw,44px)/1.2 ui-monospace,Menlo,Consolas,monospace;letter-spacing:.06em;color:var(--primary);margin:14px 0 6px;user-select:all}
.receipt .stamp{display:inline-block;rotate:-6deg;border:3px solid var(--seal);color:var(--seal);font:700 15px var(--font);padding:2px 12px;border-radius:4px;margin-bottom:6px;opacity:.9}
.receipt p{margin:6px 0}

/* ---------- Badge / สถานะ ---------- */
.badge{display:inline-block;padding:2px 12px;border-radius:99px;font-size:14.5px;font-weight:600;border:1px solid transparent;white-space:nowrap}
.b-0{background:#fff4d6;color:#8a5a00;border-color:#f1d58a}
.b-1{background:#e1ecff;color:#1d4ed8;border-color:#b6cffb}
.b-2{background:#dcf5e7;color:#13683f;border-color:#a5dcc0}
.b-3{background:#eceef2;color:#4b5565;border-color:#cdd3dd}

/* ขั้นตอนสถานะ */
.steps{display:flex;margin:6px 0 18px;padding:0;list-style:none;counter-reset:s}
.steps li{flex:1;text-align:center;position:relative;font-size:14.5px;color:var(--muted);padding-top:34px}
.steps li::before{counter-increment:s;content:counter(s);position:absolute;top:0;left:50%;translate:-50% 0;width:28px;height:28px;border-radius:50%;background:#fff;border:2px solid #aeb7c6;font-weight:700;line-height:24px}
.steps li::after{content:"";position:absolute;top:13px;left:calc(50% + 18px);right:calc(-50% + 18px);height:2px;background:#c8cfdb}
.steps li:last-child::after{display:none}
.steps li.done{color:var(--ink)}
.steps li.done::before{background:var(--primary);border-color:var(--primary);color:#fff}
.steps li.done::after{background:var(--primary)}
.steps li.stop::before{background:#6b7280;border-color:#6b7280;color:#fff}

.kv{display:grid;grid-template-columns:170px 1fr;gap:8px 16px;margin:0}
.kv dt{color:var(--muted);font-weight:500}
.kv dd{margin:0;word-break:break-word;white-space:pre-wrap}
@media(max-width:600px){.kv{grid-template-columns:1fr;gap:0}.kv dt{margin-top:10px}}
.reply{background:var(--primary-l);border-left:4px solid var(--primary);padding:10px 14px;border-radius:3px;white-space:pre-wrap}

/* ดาวให้คะแนน */
.stars{display:flex;gap:4px;direction:ltr}
.stars button{border:0;background:none;font-size:42px;line-height:1;color:#c3cad6;cursor:pointer;padding:0 2px}
.stars button.on{color:#f5a623}
.stars.ro button{cursor:default;font-size:30px}
.star-label{min-height:26px;font-weight:600;color:var(--primary)}

/* toast */
.toast{position:fixed;left:50%;bottom:24px;translate:-50% 0;background:#1f2937;color:#fff;padding:12px 20px;border-radius:4px;max-width:92vw;z-index:99;box-shadow:0 6px 24px rgba(0,0,0,.25)}
.toast.bad{background:var(--bad)}
.alert{padding:12px 14px;border-radius:4px;border:1px solid;margin-bottom:14px}
.alert.bad{background:#fdecea;border-color:#f5b5ae;color:#8a1c12}

/* ---------- ผู้ดูแลระบบ ---------- */
.adminbar{background:var(--primary);color:#fff}
.adminbar .wrap{display:flex;justify-content:space-between;align-items:center;gap:12px;padding:10px 0;flex-wrap:wrap}
.adminbar strong{font:700 18px var(--serif)}
.adminbar .btn{background:rgba(255,255,255,.12);border-color:rgba(255,255,255,.5)}
.adminbar .btn:hover{background:rgba(255,255,255,.25)}
.wide{width:min(1280px,100% - 32px);margin-inline:auto}
.filters{display:grid;grid-template-columns:repeat(6,1fr);gap:10px;align-items:end}
.filters .fld{margin:0}
.filters label{font-size:14px}
.filters input,.filters select{min-height:40px;padding:6px 10px}
@media(max-width:1000px){.filters{grid-template-columns:repeat(3,1fr)}}
@media(max-width:600px){.filters{grid-template-columns:1fr 1fr}}
.kpis{display:grid;grid-template-columns:repeat(6,1fr);gap:12px;margin:16px 0}
@media(max-width:1000px){.kpis{grid-template-columns:repeat(3,1fr)}}
@media(max-width:600px){.kpis{grid-template-columns:1fr 1fr}}
.kpi{background:#fff;border:1px solid var(--line);border-top:4px solid var(--primary);border-radius:4px;padding:10px 14px}
.kpi small{display:block;color:var(--muted);font-size:14px}
.kpi b{font:700 28px/1.2 var(--font)}
.kpi.k1{border-top-color:#d9a21b}.kpi.k2{border-top-color:#3b6fe0}.kpi.k3{border-top-color:var(--ok)}.kpi.k4{border-top-color:#7c3aed}
.charts{display:grid;grid-template-columns:repeat(3,1fr);gap:14px;margin-bottom:16px}
.charts .wd{grid-column:span 2}
@media(max-width:1000px){.charts{grid-template-columns:1fr 1fr}.charts .wd{grid-column:span 2}}
@media(max-width:640px){.charts{grid-template-columns:1fr}.charts .wd{grid-column:auto}}
.chart{background:#fff;border:1px solid var(--line);border-radius:4px;padding:12px 14px}
.chart h3{margin:0 0 6px;font-size:16px}
.chart .cv{position:relative;height:250px}
.panel{background:#fff;border:1px solid var(--line);border-radius:4px;padding:14px 16px;margin-bottom:16px}
.panel h3{margin:0 0 10px;font:700 18px var(--serif)}
.tw{overflow-x:auto}
table.t{width:100%;border-collapse:collapse;font-size:15px}
table.t th{background:#eef1f6;text-align:left;padding:8px 10px;border-bottom:2px solid var(--line);white-space:nowrap}
table.t td{padding:8px 10px;border-bottom:1px solid var(--line);vertical-align:top}
table.t tr.row{cursor:pointer}
table.t tr.row:hover td{background:#f6f9ff}
.sub{display:block;color:var(--muted);font-size:13.5px}
.empty{text-align:center;color:var(--muted);padding:26px}
.modal{display:none;position:fixed;inset:0;background:rgba(15,23,42,.55);z-index:50;overflow:auto;padding:20px}
.modal.open{display:block}
.modal .box{background:#fff;border-radius:6px;max-width:820px;margin:0 auto;padding:20px 24px 24px}
.modal h3{margin:0 0 10px;font:700 21px var(--serif);color:var(--primary)}
.modal .top{display:flex;justify-content:space-between;gap:10px;align-items:flex-start}
.files-link a{display:block}
.print-only{display:none}
.login{max-width:420px;margin:48px auto}

/* ---------- พิมพ์ ---------- */
@media print{
  @page{size:A4;margin:14mm}
  body{background:#fff;font-size:12pt}
  .no-print,.adminbar,.tabs,.foot{display:none!important}
  .print-only{display:block!important}
  .panel,.chart,.kpi,.sec{border-color:#999;break-inside:avoid}
  .charts{grid-template-columns:1fr 1fr}
  .charts .wd{grid-column:span 2}
  .chart .cv{height:200px}
  table.t{font-size:10.5pt}
  table.t tr{break-inside:avoid}
  .report-head{text-align:center;margin-bottom:10px}
  .report-head h2{margin:0;font:700 18pt var(--serif)}
  .sign{display:flex!important;justify-content:space-around;margin-top:36px;text-align:center}
  body[data-print=case] #dash{display:none!important}
  body[data-print=report] #caseModal{display:none!important}
  body[data-print=case] .modal.open{position:static;display:block;background:none;padding:0;overflow:visible}
  body[data-print=case] .modal .box{max-width:none;margin:0;padding:0;box-shadow:none}
}